Digitalisation of Public Administration
In the past, the vast majority of official business was processed in paper form. This cost a great deal time, paper and postage on the administrative and the customer side. In today’s world, all this can be completed with a single click. The digitalisation of processes has also long since entered the domain of public administration at municipal and national level. However, universal digitalisation and an associated process optimisation can only be achieved if communication with citizens also takes place via digital channels.
Digital services require corresponding protective measures – but which ones?
The Central Challenges for Public Administrations
- E-government portals are challenging
The topic of identity and access management plays a key role when it comes to accessing confidential data. When it comes to tax information, for example, access should only be granted with adequate authentication strength. At the same time, self-services are also critically important for citizen’s portals: Users must be capable of solving simple problems such as resetting a password themselves. This reduces the workload for the helpdesk.
- A unified security structure despite divergent needs
There are additional requirements at government level: the strongly divergent needs of different public authorities must be represented in a uniform security infrastructure. Apart from this, areas such as policing have very strict security requirements that can only be met by a sophisticated security solution.
- Guaranteed conformity required
Citizens’ information is highly sensitive and must be handled confidentially and securely in accordance with the applicable privacy and security regulations in the relevant country.