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Passwordless E-Government

Secure Authentication for Public Administration

Simplify the account administration

Reduce the administrative workload by letting customers carry out recurring operations themselves. Avoid idle time and support costs.

Optimise your security measures

Avoid data breaches by providing total protection for your portal to guarantee maximum security for your customers.

Improve your service quality

Offer your customers the same convenience that they appreciate in their online activities at work and at home.

Digitalisation of Public Administration

In the past, the vast majority of official business was processed in paper form. This cost a great deal time, paper and postage on the administrative and the customer side. In today’s world, all this can be completed with a single click. The digitalisation of processes has also long since entered the domain of public administration at municipal and national level. However, universal digitalisation and an associated process optimisation can only be achieved if communication with citizens also takes place via digital channels.

Digital services require corresponding protective measures – but which ones?

The digital citizen not only has high expectations in terms of user-friendliness but also attaches greater importance than ever on the adequate protection of personal data. This means that restricting user-friendliness for the sake of security – or vice versa – is not an option. The digital citizens’ portal must therefore allow the use of a new login process and must be expanded accordingly.

The Central Challenges for Public Administrations

  • E-government portals are challenging
    The topic of identity and access management plays a key role when it comes to accessing confidential data. When it comes to tax information, for example, access should only be granted with adequate authentication strength. At the same time, self-services are also critically important for citizen’s portals: Users must be capable of solving simple problems such as resetting a password themselves. This reduces the workload for the helpdesk. 
  • A unified security structure despite divergent needs
    There are additional requirements at government level: the strongly divergent needs of different public authorities must be represented in a uniform security infrastructure. Apart from this, areas such as policing have very strict security requirements that can only be met by a sophisticated security solution.
  • Guaranteed conformity required
    Citizens’ information is highly sensitive and must be handled confidentially and securely in accordance with the applicable privacy and security regulations in the relevant country.

Nevis – Your Partner for Security and Compliance

Nevis offers you the right solution: Your customers and citizens receive passwordless and secured account access that allows them to process and manage their personal affairs quickly – in a user-friendly and completely secure environment.

Streamline digital access

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The Nevis ID platform is the beating heart of the security infrastructure of an administrative portal. Nevis ensures that a login process, access to an application or a transaction can be assigned to one specific person. The broad functional scope and scalability of the Nevis solutions make it possible to implement the diverse requirements in the e-government environment:

  • Identity and access management solutions for e-government portals with diverse self-service processes
  • Delegated identity administration for e-government services in the corporate environment
  • Multi-client-enabled security platform for operation at national level
  • Highly secure IAM solutions for fields of application with elevated security requirements (e.g. the judicial system and policing)

Set yourself apart with digital security

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Browser-based as well as app-based login processes are supported. This lets you offer citizens the same convenience with maximum security on every type of device.

  • Passwordless access to all e-government services
  • Paperless and in touch with citizens
  • Encrypted and legally valid transmission
  • Convenient: can be used anywhere, at any time
  • Quick: everything is just a few clicks away
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Nevis has protected
digital portals for
more than 20 years

What the digital customer and citizen expects

Optimum service quality and customer experience

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Citizens expect good service despite the pressure to cut costs. They demand adequate protection of their personal data and place increasing importance on usability. It is therefore essential to strike a balance between optimum usability and maximum security.

Nevis offers a secure login process – for browsers as well as mobile devices – with TouchID and FaceID instead of a password. Public authorities can therefore offer citizens the same convenience with maximum security on every type of device. They can also offer immediate and secure access to all services – thereby allowing operations to be performed independently.

Increased security

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With traditional methods, there is a risk that conventional security measures will not suffice. Our highly secure IAM solution is therefore the ideal choice for fields of application with elevated security requirements, such as the judicial system and policing. It also minimises the risk of successful cybersecurity attacks at the technical level. Documents can be transmitted online in encrypted and legally valid form. Only transactions that are biometrically authenticated are completed.

Reduced costs and time

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Transactions completed at the bank counter are time-consuming and transactions that involve different authorities are complex to process. The Nevis ID platform streamlines administrative processes and allows documents to be encrypted and transmitted in legally valid form. Public authorities using the Nevis automated security infrastructure can handle processes more quickly – while rolling out digital offerings at a faster pace. They can also promote closer communication between their administration and the citizens they serve. Self-service functions allow public authorities to reduce their helpdesk costs and turn accessing the portal into an experience for citizens.

«Modern public administration offers simple and secure access to online services.»
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«Our customers appreciate quick and secure around-the-clock access via ZUGLOGIN.»

Rudolf Gisler, Project Manager and Topic Owner, Canton of Zug Information and Organisation department (AIO)

Read the Canton of Zug story
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Making security an experience

Best-in-class companies and public authorities have aligned their organisation with personalised digital user and customer experiences. Nevis helps you offer an exceptional customer experience that is more focused on people and appeals to them with relevant content.

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How Nevis supports public authorities and public administration

Cut costs and improve security

Public authorities that use the Nevis automated security infrastructure can roll out digital offerings quicker and promote closer communications between their administration and the citizens they serve.

  • The citizens’ portal meets the strict requirements in terms of security.
  • The uniform security infrastructure can meet the needs of different groups
  • Self-services reduce helpdesk costs
  • Secure portal access becomes an experience for citizens
Automating the citizens’ portal

Nevis ID is the beating heart of the security infrastructure of an administrative portal. Nevis ensures that a login process, access to an application or a business process can be assigned to one specific person. The broad functional scope and scalability of Nevis ID make it possible to implement the diverse requirements in the e-government environment:

  • Identity and access management solutions for e-government portals with varied self-service processes
  • Delegated identity administration for e-government services in the corporate environment
  • Multi-client-enabled security platform for operation at national level
  • Highly secure IAM solutions for fields of application with elevated security requirements (e.g. the judicial system and policing)
Streamline digital access

Nevis supports both browser-based as well as app-based login processes. These include a secure login process using fingerprint and FaceID instead of a password. Public administrations can therefore offer citizens the same convenience with maximum security on every type of device:

  • Passwordless access to all e-government services
  • Paperless and in touch with citizens
  • Encrypted and legally valid transmission
  • Convenient: can be used anywhere and at any time
  • Quick: everything is just a few clicks away

Nevis Products for the Public Sector