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Challenges for healthcare service providers

Increased pressure to compete

Health service providers know how important it is to protect highly sensitive patient files. At the same time, cost optimization is a ubiquitous healthcare issue. That’s why it’s especially important for various care providers like general practitioners, medical specialists, hospitals, radiology institutions, and labs, but also health insurance providers and public authorities, to cooperate via effective digitized processes. Since sensitive data is exchanged in the process, a seamlessly functioning identity and access management infrastructure is crucial.

How do e-health service providers manage to cleverly use digitalization to their advantage? How do they reduce costs, increase turnover, and simultaneously strengthen customer retention?

Data breach prevention

The sensitive personal data processed by healthcare service providers is valuable. That makes e-health portals especially attractive for cybercriminals. And with inadequate protection, it also makes them an easy target. But a data breach could have catastrophic consequences: loss of trust, digital offers are no longer used, a severely damaged reputation, heads will roll.

Health portals are demanding

Health portals are a challenge for developers: they have to accommodate the demands of a number of different groups (patients, doctors, researchers, caregivers, insurers, etc.) into one coherent security infrastructure. 

On top of that, e-health institutions have very high-security demands and access to their portals should still be as simple as possible.

What customers expect

In today’s world, everything is possible with just one click – around the clock. Patients and customers expect the same standards in their private lives to apply to their healthcare providers.

Patients demand control over their digital identities and patient files. They expect to be able to decide who their data is shared with, which requires comprehensive preference and consent management. 

Patients and customers demand adequate protection of their personal data. On top of that, they place greater value than ever on user-friendliness. So, sacrificing that for security, or vice-versa, is definitely not an option. If this convenience is missing, customers will soon go elsewhere.

How Nevis helps your company

Effective identity management

Nevis is the core of an health service provider’s security infrastructure. Thanks to Nevis, key identity management processes can be effectively implemented:

  • Account activation/self-registration
  • Order new services and permissions
  • Link identities and credentials
  • Delegated administration: authorization management by customers
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Simplified digital access

Nevis ensures that the login process, access to applications, and business transactions can be traced to the authorized expert group:

  • Doctors, subject matter experts, or caregivers log in to the e-health portal within seconds 
  • Users can conveniently retrieve patient data, and perform updates or transactions
  • Approval is confirmed again with a fingerprint or face ID instead of an insecure password
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Popular functions

In addition to standard IDM processes, identity management solutions for healthcare providers cover other popular functions. Nevis offers:

  • Retrieval of master data from ERP system
  • Provisioning of identity data in various peripheral systems
  • Support of various authentication methods: mTAN, SuisseID, HPC Card, Soft Certs, etc.
  • Authorization on the basis of roles and user attributes 
  • Integration of special client software
  • Single sign-on for web applications and additional services for secure data exchange
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Nevis identity management enables you to securely manage the digital identities of all parties involved and ensure the protection of sensitive medical data.

Companies that trust Nevis

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Industry paper: Nevis for Healthcare & Life Sciences

How healthcare and life sciences service providers manage identities and delight customers. Without passwords, yet secure, thanks to CIAM by Nevis.

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How Nevis can help your business

Nevis Access Management

Access Management

Access management in combination with identity management makes it possible to grant or revoke user access to digital data, services, and applications.

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Nevis Identity Management

Identity Management

Identity management matches user identities with their respective user rights and facilitates access to the approved resources.

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Nevis Passwordless Authentication

Passwordless Authentication

Passwordless authentication facilitated by tools like Face ID or fingerprints increases security and user-friendliness.

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Nevis Multi-factor Authentication

Multi-factor Authentication

Authentication using a number of different methods increases security compared to systems with simpler password authentication.

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Nevis Consent and Privacy Management

Consent and Privacy Management

Optimal data protection and transparency for users thanks to simple consent/rejection of terms and conditions and automatic compliance with all guidelines.

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Nevis Transaction Confirmation

Transaction Confirmation

Transaction confirmation provides an additional level of security on top of authentication for things like online payments.

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Nevis User Behavior Analytics

User Behavior Analytics

Anomalies in user behavior can be detected with user behavior analytics to prevent and avert unauthorized data access.

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Nevis Fraud and Risk Management

Fraud and Risk Management

Integrated fraud detection monitors all user activities during a session and generates a risk assessment for fraud prevention.

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Nevis Self Service Password Management

Self-Services

Self-services offer users the option to manage their data and user account settings themselves.

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Nevis Contact Sales

Making security an experience

Best-in-class companies have transformed their organization by focusing on the customer. Nevis helps you deliver an exceptional cross-channel customer experience that is more human and efficient - from the first trusted, hyper-personalized experience to a happy customer and beyond.

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