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Challenges for e-commerce

Customers have to trust a provider before they buy something online. E-commerce providers accomplish this through consistent performance, user-friendly customer service, and seamless payment processes.

It has to be easy to conduct business online with the provider, and customer data has to be secure.

Conversion rate

40% of Germans make at least one mobile device purchase per week. Two factors play an especially significant role: security and user-friendliness. A modern e-commerce company provides a seamless registration process to its service portal, web shop, or smartphone app on the basis of passwordless authentication. 

Once the channel has been established, push notifications can be linked to customer offers on the mobile device, e.g., via newsletter, fast-checkout, or re-order, which leads to higher conversion rates.

The data breach bogeyman

The sensitive personal data processed by e-commerce providers is valuable. That makes shopping portals especially attractive for cybercriminals. And with inadequate protection, it also makes them an easy target. But a data breach could have catastrophic consequences: loss of trust, the shop is no longer used, heads will roll.

What e-commerce customers expect

Easy shopping with maximum security

Customers want things simple: registration ideally through a social media identity, navigating the app child’s play – and definitely no multi-step authorization just to buy a pair of shoes. And it should all be accomplished securely without revealing too much personal data.

Customers expect e-shops to be safe, simple, and universally operable from all varieties of devices. They not only have high demands for user-friendliness. They also place more importance than ever on the adequate protection of their personal data. Sacrificing user-friendliness for security, or vice-versa is therefore not an option. If this convenience is missing, customers will soon go elsewhere.

How Nevis helps e-commerce businesses

Passwordless access

Nevis replaces passwords with fingerprints or facial recognition technology. This lets shops offer maximum security with an optimal customer experience.

  • Simplified login process: Thanks to our comfort login, the customer only needs to enter a username and then provide authorization in the form of a fingerprint or face ID via a smartphone. And then the digital shopping can begin... 
  • Communication channel: once the new smartphone channel to the customer has been established, the provider can contact the customer quickly, efficiently, and individually.
  • The combination of biometric identification and strong cryptography provides for simple and secure user authentication. 
  • The solution is based on FIDO standards and is certified by the FIDO alliance, the worldwide largest ecosystem for standardized, interoperable authentication.
  • Access data is stored in a special and secured area of the smartphone and never leaves it. This not only protects customer privacy, it also protects shop providers from security breaches during the registration process that could potentially endanger their business.
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Take off with digital security

Both browser and app-based login processes are supported, giving customers the same level of convenience and maximum security on all their end devices.

  • Simple and quick login with fingerprint or face ID 
  • Protection from data and identity theft 
  • Seamless compliance with legal regulations governing sensitive user data (GDPR, PSD2, GKV-SV, etc.)
  • Review purchases and confirm transactions on the go 
  • Quick integration of Nevis services into your IT environment with cloud authentication
  • Convenient: Can be used anytime and anywhere 
  • Quick: everything available with just a few clicks
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Save on costs and effort

Nevis not only offers an improved passwordless user experience, it also offers:

  • Strengthened shop identity: the authentication app can be completely customized with the corporate design. The shop provider determines colors, fonts, text, images, and symbols. 
  • Higher conversion rate: Direct customer offers (e.g., newsletter, fast-checkout, re-order) can be linked with our one-step technology to generate a higher conversion rate. 
  • Automated order process: the direct order and re-order- workflow initiates the customer’s order process, which takes place in just two steps.
  • No code integration: thanks to our plugins, elaborate integration efforts are avoided. Simply download the plugin, configure it with just a few clicks, and the solution is ready for action. 
  • Complete availability of the e-commerce portal around the clock
  • No ongoing SMS transaction fees
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Make it easier for customers to access e-shops and customer portals. Password-free authentication: stress-free, password-free.

Companies that trust Nevis

L019 Flyer Nevis for E-Commerce (EN) thumb

Industry paper: Nevis for E-Commerce

How online merchants gain the trust of their customers and achieve higher conversion rates. Secure authentication with Nevis without passwords and SMS fees.

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What customers say about Nevis

Patrick Bichler

What customers say about Nevis

«The Nevis Suite has proven highly successful at SFS. It has made it possible to further improve existing operations and respond quickly to new customer demands.»
Patrick Bichler, Head of IT Infrastructure, SFS

How Nevis can help your business

Nevis Access Management

Access Management

Access management in combination with identity management makes it possible to grant or revoke user access to digital data, services, and applications.

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Nevis Identity Management

Identity Management

Identity management matches user identities with their respective user rights and facilitates access to the approved resources.

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Nevis Passwordless Authentication

Passwordless Authentication

Passwordless authentication facilitated by tools like Face ID or fingerprints increases security and user-friendliness.

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Nevis Multi-factor Authentication

Multi-factor Authentication

Authentication using a number of different methods increases security compared to systems with simpler password authentication.

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Nevis Consent and Privacy Management

Consent and Privacy Management

Optimal data protection and transparency for users thanks to simple consent/rejection of terms and conditions and automatic compliance with all guidelines.

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Nevis Transaction Confirmation

Transaction Confirmation

Transaction confirmation provides an additional level of security on top of authentication for things like online payments.

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Nevis User Behavior Analytics

User Behavior Analytics

Anomalies in user behavior can be detected with user behavior analytics to prevent and avert unauthorized data access.

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Nevis Fraud and Risk Management

Fraud and Risk Management

Integrated fraud detection monitors all user activities during a session and generates a risk assessment for fraud prevention.

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Nevis Self Service Password Management

Self-Services

Self-services offer users the option to manage their data and user account settings themselves.

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Nevis Contact Sales

Making security an experience

Best-in-class companies have transformed their organization by focusing on the customer. Nevis helps you deliver an exceptional cross-channel customer experience that is more human and efficient - from the first trusted, hyper-personalized experience to a happy customer and beyond.

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