Health service providers know how important it is to protect highly sensitive patient files. At the same time, cost optimization is a ubiquitous healthcare issue. That’s why it’s especially important for various care providers like general practitioners, medical specialists, hospitals, radiology institutions, and labs, but also health insurance providers and public authorities, to cooperate via effective digitized processes. Since sensitive data is exchanged in the process, a seamlessly functioning identity and access management infrastructure is crucial.
How do e-health service providers manage to cleverly use digitalization to their advantage? How do they reduce costs, increase turnover, and simultaneously strengthen customer retention?
The sensitive personal data processed by healthcare service providers is valuable. That makes e-health portals especially attractive for cybercriminals. And with inadequate protection, it also makes them an easy target. But a data breach could have catastrophic consequences: loss of trust, digital offers are no longer used, a severely damaged reputation, heads will roll.
Health portals are a challenge for developers: they have to accommodate the demands of a number of different groups (patients, doctors, researchers, caregivers, insurers, etc.) into one coherent security infrastructure.
On top of that, e-health institutions have very high-security demands and access to their portals should still be as simple as possible.
In today’s world, everything is possible with just one click – around the clock. Patients and customers expect the same standards in their private lives to apply to their healthcare providers.
Patients demand control over their digital identities and patient files. They expect to be able to decide who their data is shared with, which requires comprehensive preference and consent management.
Patients and customers demand adequate protection of their personal data. On top of that, they place greater value than ever on user-friendliness. So, sacrificing that for security, or vice-versa, is definitely not an option. If this convenience is missing, customers will soon go elsewhere.
Nevis is the core of an health service provider’s security infrastructure. Thanks to Nevis, key identity management processes can be effectively implemented:
Nevis ensures that the login process, access to applications, and business transactions can be traced to the authorized expert group:
In addition to standard IDM processes, identity management solutions for healthcare providers cover other popular functions. Nevis offers:
Nevis identity management enables you to securely manage the digital identities of all parties involved and ensure the protection of sensitive medical data.
Access management in combination with identity management makes it possible to grant or revoke user access to digital data, services, and applications.
Identity management matches user identities with their respective user rights and facilitates access to the approved resources.
Passwordless authentication facilitated by tools like Face ID or fingerprints increases security and user-friendliness.
Authentication using a number of different methods increases security compared to systems with simpler password authentication.
Optimal data protection and transparency for users thanks to simple consent/rejection of terms and conditions and automatic compliance with all guidelines.
Transaction confirmation provides an additional level of security on top of authentication for things like online payments.
Anomalies in user behavior can be detected with user behavior analytics to prevent and avert unauthorized data access.
Integrated fraud detection monitors all user activities during a session and generates a risk assessment for fraud prevention.
Self-services offer users the option to manage their data and user account settings themselves.
Best-in-class companies have transformed their organization by focusing on the customer. Nevis helps you deliver an exceptional cross-channel customer experience that is more human and efficient - from the first trusted, hyper-personalized experience to a happy customer and beyond.