The financial services industry is in the midst of the digital transformation. As a result, companies are relying on web applications and app-based services for banking, stock trading, leasing, factoring, and capital brokerage to provide customers access to their services anytime and anywhere.
The competition never sleeps. So companies that don’t manage to get new offers to market quickly enough are at a serious disadvantage. This is especially the case for online offers. More and more alternative providers are honing in on this sector, one in which many traditional financial service providers still feel uncertain. If they succumb to time pressure and sacrifice security, they risk their reputations. On top of that, the majority of their customers are operating online. They are getting more and more demanding and tech savvier. The result: the customer journey demands for online business are rising. Because customers now expect the same level of ease and convenience from their financial services providers as they get from their private communication channels.
Finance portals are a challenge for developers: they have to accommodate the demands of a number of different groups (private and business customers, brokers, analysts, traders, financial advisors, employees, etc.) into one coherent security infrastructure.
On top of that is the fact that financial service providers pose an incredibly complex security challenge and also have to adhere to complicated legal guidelines. Nevertheless, access to the portal still has to remain as simple as possible.
Nowadays, customers no longer just expect a user-friendly experience. They are placing more emphasis than ever on the adequate protection of their personal data. So, sacrificing security for user-friendliness, or vice-versa, is definitely not an option.
Customers expect access to their financial data without any hassle. They want a convenient login process and uncomplicated transaction options. For example, passwordless authentication. Here are some common customer demands to keep in mind:
Nevis forms the basis of a finance portal’s security infrastructure. The Nevis architecture provides building blocks for all aspects of any modern financial portal solution:
Customers, advisors and partners get passwordless and secure access to information and accounts and use the following services more frequently:
Both browser-based and app-based login processes are supported, giving customers the same level of convenience and maximum security on all their end devices. At the technical level, Nevis makes it possible for companies to integrate additional governance-compliant services, operate them effectively, and streamline processes. This reduces the time to market for digital offers.
Use Nevis’ automated security infrastructure, reduce your time to market for digital offers, and increase customer retention.
«Our customers really appreciate passwordless and secure access to their accounts: the number of customer interactions has doubled.»
Access management in combination with identity management makes it possible to grant or revoke user access to digital data, services, and applications.
Identity management matches user identities with their respective user rights and facilitates access to the approved resources.
Passwordless authentication facilitated by tools like Face ID or fingerprints increases security and user-friendliness.
Authentication using a number of different methods increases security compared to systems with simpler password authentication.
Optimal data protection and transparency for users thanks to simple consent/rejection of terms and conditions and automatic compliance with all guidelines.
Transaction confirmation provides an additional level of security on top of authentication for things like online payments.
Anomalies in user behavior can be detected with user behavior analytics to prevent and avert unauthorized data access.
Integrated fraud detection monitors all user activities during a session and generates a risk assessment for fraud prevention.
Self-services offer users the option to manage their data and user account settings themselves.
Best-in-class companies have transformed their organization by focusing on the customer. Nevis helps you deliver an exceptional cross-channel customer experience that is more human and efficient - from the first trusted, hyper-personalized experience to a happy customer and beyond.