Customers have to trust a provider before they buy something online. E-commerce providers accomplish this through consistent performance, user-friendly customer service, and seamless payment processes.
It has to be easy to conduct business online with the provider, and customer data has to be secure.
40% of Germans make at least one mobile device purchase per week. Two factors play an especially significant role: security and user-friendliness. A modern e-commerce company provides a seamless registration process to its service portal, web shop, or smartphone app on the basis of passwordless authentication.
Once the channel has been established, push notifications can be linked to customer offers on the mobile device, e.g., via newsletter, fast-checkout, or re-order, which leads to higher conversion rates.
The sensitive personal data processed by e-commerce providers is valuable. That makes shopping portals especially attractive for cybercriminals. And with inadequate protection, it also makes them an easy target. But a data breach could have catastrophic consequences: loss of trust, the shop is no longer used, heads will roll.
Customers want things simple: registration ideally through a social media identity, navigating the app child’s play – and definitely no multi-step authorization just to buy a pair of shoes. And it should all be accomplished securely without revealing too much personal data.
Customers expect e-shops to be safe, simple, and universally operable from all varieties of devices. They not only have high demands for user-friendliness. They also place more importance than ever on the adequate protection of their personal data. Sacrificing user-friendliness for security, or vice-versa is therefore not an option. If this convenience is missing, customers will soon go elsewhere.
Nevis replaces passwords with fingerprints or facial recognition technology. This lets shops offer maximum security with an optimal customer experience.
Both browser and app-based login processes are supported, giving customers the same level of convenience and maximum security on all their end devices.
Nevis not only offers an improved passwordless user experience, it also offers:
Make it easier for customers to access e-shops and customer portals. Password-free authentication: stress-free, password-free.
«The Nevis Suite has proven highly successful at SFS. It has made it possible to further improve existing operations and respond quickly to new customer demands.»
Access management in combination with identity management makes it possible to grant or revoke user access to digital data, services, and applications.
Identity management matches user identities with their respective user rights and facilitates access to the approved resources.
Passwordless authentication facilitated by tools like Face ID or fingerprints increases security and user-friendliness.
Authentication using a number of different methods increases security compared to systems with simpler password authentication.
Optimal data protection and transparency for users thanks to simple consent/rejection of terms and conditions and automatic compliance with all guidelines.
Transaction confirmation provides an additional level of security on top of authentication for things like online payments.
Anomalies in user behavior can be detected with user behavior analytics to prevent and avert unauthorized data access.
Integrated fraud detection monitors all user activities during a session and generates a risk assessment for fraud prevention.
Self-services offer users the option to manage their data and user account settings themselves.
Best-in-class companies have transformed their organization by focusing on the customer. Nevis helps you deliver an exceptional cross-channel customer experience that is more human and efficient - from the first trusted, hyper-personalized experience to a happy customer and beyond.